What We Do
We bring your brand promise to day-to-day communication by applying a set of highly effective communication skills and related competencies to your current and future needs, financial goals, business model, and company culture.
- Coaching & Customer Relationship Training – What if your Leadership Coach could also empower you and your teams with the communication skills and infrastructure to help make goals and dreams a reality?
- Restaurant & Hospitality Training – Results-driven restaurant and hospitality best practices that reduce costs and increase profitability.
- Related Services – Benefit from a variety of skill sets in our network of creatives and technology professionals to complete the brand puzzle, including brand development, Social Media, video, and technology solutions.
Coaching & Customer Relationship Training
Our communication solutions are designed specifically for each client’s needs. That’s why Strauss Training, Inc. is known for crafting a positive communication infrastructure that is light-years beyond other archaic (and often manipulative) cookie-cutter approaches to sales and customer service. Key factors — like brand identity, value differentiation, industry-specific terms, company culture, employee retention strategy, revenue goals, and more — are considerations for everything we create, down to each word and phrase:
Core Communication SkillsDiscover how these essential building blocks of all communication are used to design powerful solutions specific to your organization's needs and goals.
Build lasting customer relationships that yield long-term results. Watch your organization’s culture transform as these very same skills solidify interpersonal and interdepartmental relationships.
iPEC Energy Leadership™ CoachingYour ICF Accredited iPEC Energy Leadership™ Coach will help you define and realize success as you choose how you will “show up” in every area of your personal and professional life.
Customer ServiceResolve issues while building outstanding customer relationships.
Inside SalesMaximize your inbound and outbound sales efforts.
Sales SupportWhere the customer and field rep are your #1 customers.
Tech SupportMore than just information exchange -- it's all about bringing relief.
Field ServiceEnhance the customer relationship and create opportunities.
Outside SalesB2C or B2B. Experience the momentum of a relationship-based sales culture.
ManagementBuild rock-solid employee and interdepartmental relationships!
S.M.A.R.T. GoalsSimple, easy-to-use, and effective goal setting.
ScriptingThe wire frame of sales and customer service communication.
CRM & ERPAre you getting the most out of your software platforms and data solutions?
Reporting & MetricsMake informed sales and staffing decisions to ensure continued growth.
Do you specialize in any vertical markets?
I understand you’re from Chicago, where will you travel to consult and train?
What would you say is the most valuable communication skill?
How long have you been training on all the skills listed here?
How are you different from other communication and sales trainers?
What do you mean when you say brand from the inside out?
How long is your typical consulting or training engagement?
Restaurant & Hospitality Training
Every moving part in a restaurant affects all the others. This is why our consulting engagements are always mindful of your unique culture and organizational structure. With expertise in the following areas, we’ll work with you to design solutions that fit your specific short-term and long-term goals.
Guest ServiceIs your service as good as your food?
CommunicationClear, concise, and caring are the keys to happy guests and loyal employees.
Team BuildingThe difference between wanting to do something and having to do something.
Bar ServiceBring your bar service to the next level and give your guests something to talk about.
SeminarsFocused content built on a strong communication foundation.
ManagementGreat managers don't just manage - they lead.
StaffingDiscover experienced and hidden talent to build a powerful team.
FinancialsThe truth about where your money goes... and how to keep it.
Sensitivity TrainingHealthy internal relationships translate to even better customer relationships.
Safety TrainingAdherence to Sanitation, OSHA, Fire Safety and other regulations.
Vendors & FacilitiesMake sure your facility runs smoothly and top line sales make it to the bottom line.
StartupsFrom concept to creation - set yourself up for success.
50% of startups fail within 3 years. Yours doesn’t have to. Let us help make your dream a lasting reality.
Does your training include hands on, live interaction with guests?
Are you able to directly help with staffing at all levels?
How much crossover is there with your other business training and branding services?
What jobs have you worked in a restaurant?
What’s involved with your wine seminars?
Do you offer secret shopper services?Do you provide one-on-one manager mentoring?
Successful branding and marketing are only effective when supported by a powerful communication structure. This includes technology solutions, which are meant to streamline processes and to further enhance each customer’s brand experience.
To ensure maximum ROI for every client, we provide these related services, with communication training as the hub. From branding and design to TV commercials, professional writing, software implementation and more, we’re able to create a complete communications package for your organization.
Whether you want to enhance the performance of an already-established brand or build a new brand identity from scratch, contact us to learn more.
- Logo Design
- Product Branding
- Marketing Collateral
- Magazine and Newspaper Ads
All of these and more are available with in-house and partner resources.
- Industry Articles
- Press Releases
- User and Training Manuals
- Brochures, Sell Sheets, and Websites
- Blogs and New Media campaigns
- White Papers
- e-Books, Ghostwriting, and more!